Publications Index

Op2i Perspectives

• Futurologist (Web 2.0) ..... This article originally appeared on page 59 in Business Transformation Magazine Autumn 2011

• Trust Me… I’m an Outsourcer ..... This article originally appeared in Outsource Magazine in September 2011

• Starting with risk in mind ...... This article originally appeared in Outsource Magazine in December 2010

• Strategic outsourcing decision-making: heads versus heart? ...... This article originally appeared in Outsource Magazine in November 2010

• Hosting a global event - what can we learn about outsourcing governance? ...... This article originally appeared in Outsource Magazine in October 2010

• Practical Outsourcing - What, Why and How.

• Services For Exploiting Convergence.

• Outsourcing an answer to the UK economic woes and the pension’s crisis?

• David and Goliath – how outsourcing can level the playing field

• Outsourcing an answer to cutting crime?

• Outsourcing in the telecom sector gaining momentum

• Offshoring - Where To Next. An Op2i Analysis.

Clients and Case Studies

• KenCall .... High Quality Contact Centre solutions, Competively priced from Kenya

• Importance of Appropriate and Robust SLAs in Outsourcing

• Outsourcing a National Telecommunications Regulator

• Business Transformation For Survival

Research and Surveys

• Interim Survey Findings

• Outsourcing Survey Report 2008
  

Conference Papers

• IOF 2009 Conference - Convergence -  What are organisations doing to adapt?