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Publications Index

Op2i Perspectives

  • Futurologist (Web 2.0) ..... This article originally appeared on page 59 in Business Transformation Magazine Autumn 2011

  • Trust Me Im an Outsourcer ..... This article originally appeared in Outsource Magazine in September 2011

  • Starting with risk in mind ...... This article originally appeared in Outsource Magazine in December 2010

  • Strategic outsourcing decision-making: heads versus heart? ...... This article originally appeared in Outsource Magazine in November 2010

  • Hosting a global event - what can we learn about outsourcing governance? ...... This article originally appeared in Outsource Magazine in October 2010

  • Practical Outsourcing - What, Why and How.

  • Services for exploiting convergence Services For Exploiting Convergence.

  • Outsourcing an answer to the UK economic woes and the pension’s crisis?

  • David and Goliath – how outsourcing can level the playing field

  • Outsourcing an answer to cutting crime?

  • Outsourcing in the telecom sector gaining momentum

  • Offshoring - Where To Next. An Op2i Analysis.

Clients and Case Studies

  • KenCall .... High Quality Contact Centre solutions, Competively priced from Kenya

  • Importance of Appropriate and Robust SLAs in Outsourcing

  • Outsourcing a National Telecommunications Regulator

  • Business Transformation For Survival

Research and Surveys

  • Interin Survey FindingsInterim Survey Findings

  • Outsourcing Survey Report 2008Outsourcing Survey Report 2008

Conference Papers

  • IOF Conference - Convergence IOF 2009 Conference - Convergence -  What are organisations doing to adapt?

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