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Services

Op2i helps clients manage the outsourcing initiative, whether this is providing a programme management role or acting as an intermediary where Op2i can contract with service providers and manage the risk on behalf of our clients.

Clients get hands-on support from Op2i to ensure the outsourcing process is smooth and stress free with locally based customer service. This model offers a reduced risk solution for clients with Op2i managing the risk on your behalf.

In our fully managed solution:

• we can help identify functions and processes which would be appropriate for outsourcing

• we can help develop the business case for outsourcing

• we can choose and integrate multiple service providers to create solutions tailored for clients

• develop SLAs and negotiate contracts with the service providers

• transition the work to the chosen service providers

• provide programme management support for implementation

• provide governance and relationship management assistance

In our fully managed solution, clients can contract directly with Op2i for the provision of outsourcing services. Op2i utilises and leverages the facilities of our outsourcing service provider network to implement customer specific solutions through back-to-back contracts. Op2i can manage and implement all contractual, management and SLA issues.

Our managed solutions are flexible, developed around specific client needs. We can provide some or all of the support that may be required.

In some cases clients may wish to retain contractual control with Op2i providing implementation and governance assistance, in other cases, client may wish to use our services to choose and transition services to service providers, whereas in some cases, clients may wish to use our fully managed solution, where Op2i would take contractual control.